Shipping & Returns

Shipping within Australia 

Orders of $100 or over receive free Standard Shipping (excluding bulky goods). This can be upgraded to Express Shipping for a flat rate of $5.95 (excluding bulky goods).

Orders under $100 will be shipped by Standard Shipping with tracking at a flat rate of $7.95 (excluding bulky goods). You may upgraded to Express Shipping for a flat rate of $12.95 (excluding shipping)

All orders sent within Australia are trackable and require a signature on receipt (unless requested otherwise by the customer) 

We also offer a same day delivery service within the Sydney metropolitan area. The delivery windows and rates can be viewed and selected at the point of checkout.

Once your order has been dispatched you will receive a text message or email notifying you along with a tracking number to track your order.

 

Shipping to New Zealand

Order of $150 or over receive free Standard Shipping (excluding bulky good). This can be upgraded to Express Shipping for a flat rate of $7.95 (excluding bulky good).

Orders under $150 will have their shipping calculated at the point of checkout.

All orders sent to New Zealand are trackable and require a signature on receipt (unless requested otherwise by the customer) 

Once your order has been dispatched you will receive an email notifying you along with a tracking number to track your order.

 

Shipping to the rest of the world

Order of $150 or over receive free Standard Shipping (excluding bulky good). Depending on your location this can be upgraded to Express Shipping for a fee which will be calculated at checkout.

Orders under $150 will have their shipping calculated at the point of checkout.

Where possible orders sent internationally will be trackable. 

Once your order has been dispatched you will receive an email notifying you along with a tracking number to track your order where possible.

 

Returns within Australia.

Returns will be accepted within 30 days of delivery for exchange credit note or refund. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging or with the original tags still attached.

Some goods are exempt from being returned. We do not accept returns on furniture and hardwoods. These orders are strictly final.

Sale items and gift cards are also a non refundable, no returnable items.

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. 

Please contact our office if you would like to make a return. We will email you a return shipping label to attach to your package.

All returns within Australia are trackable. Returns will be charged at a flat rate of $5.95 (excluding bulky goods).

If you receive a refund, the cost of $5.95 for return shipping will be deducted from your refund. 

Please note that the shipping satchels that you receive your order in are resealable if opened correctly and should be used to send returns back to us.

In the case or requiring an exchange please contact us to discuss the item you would like exchange for so that we can let you know available stock and hold the item for you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@kidostore.com.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.