Eco Tencel Mattress Protector - King Single

Returns Policy

All full priced items shipped within Australia & New Zealand are eligible to be returned for credit only* (see Return & Refund sections below for more details)

All international orders are final, we do not offer returns, refunds or exchanges for orders shipped outside of Australia & New Zealand. (see Shipping to Rest of World section below for more details.)

All current stock that has been discounted in any way including welcome discounts, flash sales or in season promotions is eligible to be returned for an exchange or credit note only.

All items in our Outlet section are final sale and are note eligible to be returned. 

Click & Collect

Sydney online customers can elect to pick up their orders from 256 Oxford St, Paddington NSW 2021 (This is currently the Alpha 60 store and orders will be available from the store counter)

Simply select the Click & Collect service when checking out and you will be contacted by email to confirm that your order is packed and ready for collection.

If you require a same day turnaround for your Click & Collect order (Monday to Friday only) please contact our office on 02 9045 7777 and will will do our best to accommodate. Please note any Click & Collect orders processed after 2pm Fridays and over the weekend will be picked on the Monday. 

Shipping within Australia

Orders of $199 or over receive free standard shipping (excluding bulky goods).

Orders under $199 will be shipped by Standard Shipping with Tracking at a flat rate of $9.95 (excluding bulky goods). 

You may upgrade to Express Shipping for a flat rate of $15.95 (excluding bulky goods).

All orders sent within Australia are trackable and require a signature on receipt (unless requested otherwise by the customer)

Once your order has been dispatched you will receive an email notifying you along with a tracking number to track your order.

Shipping to New Zealand

Orders of $200 or over receive free standard shipping (excluding bulky goods). You may upgrade to Express shipping for a flat rate of $18.95 (excluding bulky goods).

Orders under $200 will be shipped by Standard Shipping with Tracking at a flat rate of $14.95 (excluding bulky goods). You may upgrade to Express shipping for a flat rate of $18.95 (excluding bulky goods).

All orders sent are trackable and require a signature on receipt (unless requested otherwise by the customer)

Once your order has been dispatched you will receive an email notifying you along with a tracking number to track your order.

All duties and taxes will be the responsibility of the customer.

Shipping to the rest of the world

Order of $250 or over receive Flat Rate Standard Shipping of $19.95 (excluding bulky goods).  Order of $250 or over can upgrade to Express Shipping for $29.95  (excluding bulky goods).

For bulky items a quote will be emailed once order is received and the customer can then decided to go ahead with the order or not.

Depending on your location this can be upgraded to Express Shipping for a fee which will be calculated at checkout.

Orders under $150 will have their shipping calculated at the point of checkout. (excluding bulky goods).

Where possible orders sent internationally will be trackable. 

Once your order has been dispatched you will receive an email notifying you along with a tracking number to track your order where possible.

All duties and taxes will be the responsibility of the customer.

Returns within Australia

Returns will be accepted within 30 days of delivery for exchange credit note. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a return for credit or exchange. 

To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging or with the original tags still attached.

Some goods are exempt from being returned. We do not accept returns on furniture and hardgoods. These orders are strictly final.

Sale items and gift cards are also a non refundable, no returnable items.

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. 

To start a return, you can contact us at info@kidostore.com. If your return is accepted, we’ll send you an RA number to include with your return items. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@kidostore.com.

Returns shipping is to be arranged and paid for by the customer, we recommend using a trackable or registered service that can show proof of delivery.

In the case or requiring an exchange please contact us to discuss the item you would like exchange for so that we can let you know available stock and hold the item for you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please post all returns to 256 Oxford St, Paddington NSW 2021

Returns outside Australia

Please note that all international orders are final, we do not offer returns, refunds or exchanges for orders shipped outside of Australia & New Zealand.

Refunds/Credits

We do accept refunds for an reasons outside of Australian Consumer Law. Credits will be issued for any returns as long as they comply with all of our return conditions. 

Sale Items

Only regular priced items may be refunded, unfortunately discounted items cannot be refunded. All items purchased through our Outlet are final and cannot be returned or exchanged.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll need to provide a proof of purchase from the person who made the purchase.